We ship all of our parcels through Fastway Couriers (Metro areas). We aim to get your goods to you the fastest way possible and reserve the right to choose which shipping method to use.
We use a flat rate postage fee. When an order is placed, an estimate of postage will be calculated. This estimate is what will be charged at the time of placing your order. If your order is over $175, FREE SHIPPING* will be applied to your order (*excludes orders over 8kg).
We make sure your package leaves our warehouse in very good condition. This means that all products are undamaged and the box has good structural condition. You will receive an emailed copy of the tracking number for your order. This number can be used in the event of a late or missing parcel. All orders must be signed for on delivery. We will cannot accept ‘Authority To Leave’ requests.
Please note, Fastaway does not normally deliver above ground floor. For more information on Fastway Couriers, please visit their website at www.fastway.com.au.
myHealthHub assumes no responsibility for lost or damaged orders during shipping. Please note, that some items are shipped at your own risk and these are covered in the terms and conditions.
Items supplied on a ‘No Return Basis’ are including but not limited to cosmetics, special order items and clearance items. These items cannot be accepted for return.
Requests for return/credit of goods due to errors in our order processing or damaged items will be arranged at the expense myHealthHub, following a request via the return instructions below.
In all instances, please ensure that the goods to be returned are packaged in a strong box so they will not be crushed or damaged in transit. We can advise you of the best method for returning goods.
The following criteria MUST be met in order for items to be accepted for return:
Stock returns for any reason must be notified within 7 days of receipt
Items must be returned to myHealthHub within 14 days.
Items for return must be accompanied by a corresponding 'authorisation' email issued from myHealthHub
Items must be properly and securely packed in a strong box
Unless an item is being returned due to damage on receipt, it must be received back in original condition
Damage incurred in transit back to myHealthHub is the responsibility of the customer and items may not be accepted for return and a credit may not be issued if deemed not to be in original condition
Boxes must be clearly addressed to myHealthHub (Address will be confirmed by customer service.) The sender’s name and address must also be clearly marked on the box being returned.